Terms & Conditions

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Your usage of this travel site is subject to your acceptance of the following terms and conditions. Note that failure to comply with the terms posed herein will preclude you from using our travel services.

The travel site consists of computing and information services and software, information and other content provided by citibond travel (London) ltd (hereafter also referred as citibond travel or citibond) third parties also provide information, software and other contents which may be accessed through citibond.co.uk

No Warranty

Important !
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of your order (flights, hotels, packages or insurance ect) we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for your order, you will receive a full refund.

This site contains references (pointers) to other materials on the net. Citibond makes no warranties with regard to the information, software or other content to which it refers.
Use of this site is at your sole risk. Neither citibond travel (London) Ltd nor any of its information providers, licensors, employees, or agents warrant that the services provided by citibond travel will be uninterrupted or error free; nor does citibond travel or any of its information providers, licensors, employees or agents make any warranty as to the results to be obtained from use of these services. The services are distributed on an "as is" basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction, or modification under applicable laws.

Fares may be subject to change after a reservation is made.

Liability Disclaimer

In no event shall citibond travel (London)ltd or any third party provider be liable for any injury, loss, claim, damage, or any special, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or savings), whether based in contract, tort or otherwise, which arise out of or is in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for travel reservations) or interruption of use or corruption of data, (iii) the performance or nonperformance by citibond travel (London) ltd or any third party provider or distributor or (iv) any matter beyond citibond travel (London) Ltd's reasonable control, even if such party has been advised of the possibility of such damages. 

Privacy And Security

Citibond travel uses members' personal information only to hold or finalize their reservations. When you make a reservation through our system, we provide information about you to the airline, car rental agency, hotel, travel agency or other involved third party to ensure the successful completion of your travel arrangements. Citibond does not sell your personal information to third parties not involved in the reservation process.

Citibond does not store members' credit card information permanently in a database. We use it only during the reservation process.

Service Termination

Citibond travel reserves the right to modify or eliminate any of its online services and products at any time, with or without published notification.

Indemnification

Each member agrees to indemnify and hold citibond travel harmless from any claims and expenses, including reasonable attorney fees arising from disputes, associated with the use of products and services provided by citibond.co.uk.

Responsibility

As a member of citibond.co.uk or citiclub you warrant that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you or your designated users may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site by you and those using your login information.
You agree that the travel reservation facilities of citibond.co.uk site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.

Your contract
when you book travel arrangements with us you enter into a contract with us.

Payment terms
The person in whose name the booking is made acts on behalf of all other persons named and become responsible to us for all payments in respect of the booking. Should we have to cancel your flights / holidays because you have failed to pay, you will be liable to pay to us cancellation charges.

Airport charges and departure taxes
Action by uk or overseas government or other authorities including mandatory increases or new charges are not covered by the company's price guarantee. Uk air passenger duty, together with the airport and departure taxes as noted on the appropriate pages of the web site, will be charged separately to the fares as per invoice.

Amendments
If after booking you wish to change your travel arrangements, we will do our utmost to meet these new instructions as long as they are received by us in writing and accompanied by an amendment fee. Please enquire for more details with your consultant or by email to internet@citibond.co.uk. Alterations cannot be made to passenger names and it is your obligation to book under the correct names as they appear in the relevant passport. Name changes will be treated as cancellation and will be subject to cancellation charges. Please note that some travel arrangements cannot be changed after reservation has been made and any alterations will incur a 100% cancellation charge. All fares are subject to change, sometimes without any advance notice; fares can only be guaranteed if full payment has been received.

Cancellation by the passenger
You may cancel your booking at any time as long as it is communicated to us in writing. Cancellation charges on airline tickets are dependent on the airline, the fare type and when cancellation takes place, please check at the time of booking. It should be noted that the majority of discounted airline tickets carry a 100% cancellation charge.

Special requests
In the event of the company making a request on your behalf, e.g. Meals, seats, room requests etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible if your request is not fulfilled.

Travel insurance
We advice you to take a travel insurance policy. Please enquire with your consultant for special discount rates. You are required by EEC law to have adequate travel insurance.

Reconfirmation of flights / check-in
Reconfirmation of onward / return flights must be made with the airline or holiday representative at least 72 hours prior to departure.

Posting documents
We will endeavor to send our travel documents  by first class post at client's own risk. Special, recorded or registered post can be arranged at an additional charge as indicated at time of booking. If tickets are lost in the post and a new set of tickets has to be re-issued you have to pay to re-issue the tickets again. A form of indemnity will have to be filled in to claim your monies, which can take six months. The form of indemnity may be subject to administration-charge.

Credit card charges
Booking where payment is made by credit card are liable to surcharges.

Flight programme changes
All prices, dates, times, routes and choice of airline are subject to alteration or cancellation should citibond travel find it necessary to effect any such alteration or cancellation. They will use their best endeavor to provide passengers with suitable alternatives. All arrangements for transportation are made by citibond travel upon the express understanding that it acts as booking agent only. Any claim for damage, injury, death, loss or delay in connections or inconvenience caused or suffered by any passenger or his property howsoever arising shall he made direct against the carrier or other responsible person, firm or company concerned. The liability of citibond travel shall cease in any event if citibond travel has exercised due diligence in acting as booking agent citibond travel will not be bound by any statement or representation unless it be in writing and signed by & duly authorised official of their office staff, and save as aforesaid, no representative employee or agent of citibond travel is authorised to commit them to any liability or make any representation on their behalf whatsoever. Refunds will not be paid in the event of cancellation or (ranges nude by us caused by circumstances amounting to force majeure including amongst others: war, riots, civil strife, terrorism, industrial disputes and strikes, natural and other disasters, fires, technical problems with transport, adverse weather conditions, closure or congestion of airport and other events beyond our control.

Validity of tickets, flight timings & scheduled carriers
Return tickets are valid for the dates and routing specified thereon. No refunds will be made in respect of unused tickets other than as provided for herein. Flight timings and schedules are subject to change at the insistence of national aviation authorities or the carriers for operational or other reasons. Neither the company nor the carriers concerned will accept liability for flight cancellations, delays or diversions outside the company's or the carrier's control. Timings in itinerates or elsewhere are not guaranteed and do not form part of contract. Air carriers may substitute alternative aircraft and carriers, include or omit stops and neither the company nor the carriers accept responsibility for making connections and / or delays.

Travel documents
It is your responsibility to have valid travel documentation. You will be liable for any fines together with any related expenses, which may be imposed on citibond travel or the carrier as a result of your improper or incorrect documentation.

Consumer protection
Flights / holidays are ATOL protected. Since we hold air travel organiser's licence granted by civil aviation authority. Our ATOL number is atol3432. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.